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THE AVAYA DEVCONNECT CENTER ON DEVX.COM
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 In partnership with Jupitermedia, Avaya brought news, information, white papers and technical education materials through the Avaya DevConnect Center on Devx.com. The Avaya DevConnect Center closed in March 2009.
Below, you can find select featured editorials from the Avaya DevConnect Center, along with related links links to DevConnect content. |
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| Allan McNaughton introduces Intelligent Presence and the Avaya Intelligent Presence Server. The Intelligent Presence Server is currently shipping as part of the Avaya one-X Portal application. Stay tuned to DevConnect for information regarding an SDK so that partners and customers can develop presence-aware applications (or contribute presence information to the Intelligent Presence Server).
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Steve Apiki takes an in-depth look at one of the Avaya's key communications application development tools — the DMCC Dashboard. The DMCC Dashboard is a .NET application that gives developers the ability to generate and monitor the exchange of requests and events supported by the Application Enablement (AE) Services Device, Media, and Call Control (DMCC) service. The user-friendly, graphical interface makes it easy to learn about the functionality provided by the DMCC service.
In the article, Steve describes his experience of setting up and using the DMCC Dashboard, shows how it can be used to exercise and gain an appreciation of the capabilities of the DMCC service, and discusses the use of the dashboard for monitoring, prototyping and testing applications under development. |
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Steve also introduces developers to the Application Simulator capabilities built into Avaya Dialog Designer. This tool allows developers working in the Dialog Designer IDE to actually run simulation tests of VXML and CCXML applications without the need to upload them onto a live IVR system. The Application Simulator even allows for testing speech recognition and DTMF entry in a speech application flow, enabling developers to build and test their applications anywhere, anytime.
In the article, Steve takes readers through a quick overview of Dialog Designer and where to get it. He then focuses in on the Application Simulator and runs through one of the free applications that come bundled with Dialog Designer and demonstrates testing it. |
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| Ty Anderson writes on a really interesting project completed by Avaya Labs and the DevConnect team--namely, the creation of a click-to-call application integrating an enterprise-based Avaya Communication Manager system to the social networking site Facebook. This project took just a few weeks for us to implement, most of which was spent addressing some firewall and security issues. The actual interface work went together very easily, using Avaya Application Enablement (AE) Services' Telephony Web Service SDK to link in to the Facebook platform. Learn more about the integration from Ty's article, and use the link below to access more information on the AE Services Web Services. |
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| George Walsh looks at the numerous API's available on Avaya Interaction Center. This advanced contact center suite enables multimedia customer interactions including voice, email, instant messaging, SMS and video. Interaction Center supports using web services to allow developers to create tight integration with other business applications. George's article takes a look at some of the possibilities Interaction Center makes available to developers. |
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Steve Apiki offers a two-part exploration of Call Control XML (CCXML) and how it can be used to enhance self-service and other applications. The first article takes a look at CCXML from a language perspective and explains the basic concepts of writing applications. With CCXML self-service applications can be written to interact with live participants instead of just speech applications. This allows for very robust interactions mixing speech applications and human touch without the need to use more complex API's.
With this grounding, Steve then takes the reader through an actual application in the second article. Using Avaya Dialog Designer Steve explores the design of an Auto Attendant application written using CCXML and VXML. Readers are able to see how the application is put together. This sample application, along with Dialog Designer, is available to all DevConnect members and thus allows our readers a chance to experiment with the same application demonstrated by Steve. |
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In Communication-Enabled Mashups, David Jacobs explores one of the more interesting projects the DevConnect team has been involved in recently. Working closely with IBM and members of Avaya's professional services and CTO organizations, we designed and implemented a set of widgets using the Avaya Application Enablement (AE) Services telephony web service, and then integrated these widgets into a variety of mashups to serve sales and field engineering management users with new customer service applications. The idea of empowering end-users to quickly create situational applications without requiring formal IT projects is enticing to many people, and we were glad to prove that Avaya technology was up to the task.
In Developing Speech Grammars That Rock, Parts 1 and 2, Steve Apiki focuses on the best practices you should consider when developing grammars for speech applications. Grammar development is as much an art as it is a science, and Steve spent some time with experts from Avaya Professional Services and yet only scratches the surfaces of this topic. In part 2, Steve introduces some of the basics of grammar tuning. Speech applications are complex, but can yield powerful results when well constructed. Grammar tuning is one of the activities that is best applied through the lifecycle of an application, and not just as a one-time event. Avaya Professional Services has specific expertise in both grammar development and grammar tuning that can augment many in-house development teams who lack these critical skills. You can learn more by viewing some of the materials Avaya presented at SpeechTEK earlier this year, or by using Avaya Dialog Designer to create your own grammar definitions for speech applications. |
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| Finally, in JSR 289: SIP Servlet 1.1 Provides Significant Benefits for SIP Application Developers, Steve Apiki also covers some of the changes that developers should be aware of when migrating from SIP Servlet 1.0 (JSR-116) to SIP Servlet 1.1 (JSR-289) based architectures. |
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FEATURED 2008 EDITORIALS
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 | Using Intelligent Presence To Create Smarter Business Applications (2008) |
| Track, Test And Manage Your Communications With The DMCC Dashboard (2008) |
| Speech Sandbox - Application Simulation In Avaya Dialog Designer (2008) |
| Avaya AE Services Provide Rapid Telephony Integration With Facebook (2008) |
| Advancing the State of the Art in Customer Service (2008) |
| CCXML In Action, Part 1 (2008) |
| CCXML In Action, Part 2 (2008) |
| Communication Enabled Mashups (2008) |
| Developing Speech Grammars That Rock, Part 1 (2008) |
| Developing Speech Grammars That Rock, Part 2 (2008) |
| JSR 289: SIP Servlet 1.1 Provides Significant Benefits for SIP Application Developers (2008) |
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| Access to DevConnect content reguires a valid DevConnect login and password. |
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| Check out SpeechTEK 2008 presentations from Avaya Experts  |
| Learn more about Avaya Application Enablement Services, including the Telephony Web Service |
| View the Avaya & IBM Comm-Enabled Mashups video |
| Learn more about Avaya Dialog Designer |
| Get the Auto Attendant sample application |
| Learn more about AE Services Web Service SDKs |
| Download Dialog Designer, which includes the Application Simulator and sample applications |
| Download the DMCC Dashboard |
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OTHER SELECTED DEVX EDITORIALS
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| Best Practices To Develop Secure VoIP Applications (2007) |
| Microsoft .NET Developers Can Now Compete In The Telephony Application Market Using A Familiar Toolset (2007) |
| Opening Telephony To Microsoft Developers (2007) |
| Taking A Deeper Dive - Developers Explore Interaction Center 7.1 (2007) |
| Telephone Technology Goes Green (2007) |
| Thin Client Apps Made Easy (2007) |
| Pushing The Limits: Avaya IP Telephones Equip Developers with Web and Push APIs (2006) |
| Service Oriented Architectures Key To Voice Enabling Enterprise Applications (2006) |
| Take Control Of Telephony Administration With Avaya Directory Enabled Management (2006) |
| Take The Challenge - Build Your Own Voice Enabled Applications (2006) |
| A Developer's Introduction to VoIP (2006) |
| Avaya Interaction Center 7.1 Offers Cutting Edge Functionality To Contact Management (2006) |
| Going Against The Flow - Avaya Makes Voice Application Development Look Easy (2006) |
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Select materials Copyright 2009 by Jupitermedia, all rights reserved, used with permission. |
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